Clean Boot Hangs Computer with a Corrupted COMMAND.COM File (97452)

The information in this article applies to:

•

This article was previously published under Q97452

SUMMARY

Pressing the F5 key when the text "Starting MS-DOS..." appears bypasses both the CONFIG.SYS and AUTOEXEC.BAT files and passes control directly to the COMMAND.COM file in your root directory. If this copy of COMMAND.COM is either compressed or corrupted, your system stops responding (hangs). A blinking cursor remains on the screen, but no error messages are displayed.

RESOLUTION

To correct this problem, restart your system with a bootable floppy disk and copy COMMAND.COM to the root directory of your hard disk.

MORE INFORMATION

Your computer will restart normally if the following line

   shell=c:\dos\command.com c:\dos\ /p

is in your CONFIG.SYS file because the CONFIG.SYS file is processed before MS-DOS passes control of the system to COMMAND.COM to process the AUTOEXEC.BAT file. Since use of the F5 key prevents MS-DOS from redirecting access to the COMMAND.COM file in the DOS directory (or the directory specified in the SHELL= command), MS-DOS uses the COMMAND.COM file in the root directory by default.

Modification Type:	Major	Last Reviewed:	11/19/1999
Keywords:	KB97452