Services Within the United StatesMicrosoft Product Support Services
Microsoft offers a variety of support options to help you get the most from Visual Basic. This section summarizes these options.
If you have a question about your Microsoft product, first look in the printed product documentation, or consult Help. If you cannot find the answer, contact Microsoft Product Support.
Outside the United States, contact Microsoft Product Support Services at the Microsoft subsidiary office that serves your area.
Services Within the United States
Product Support Worldwide
Knowledge Base Articles on Visual Basic
Services Within the United States
Product Support Worldwide
Knowledge Base Articles on Visual Basic
Microsoft Product Support Services Within the United States
See Also
You can obtain product support in several ways, and locate additional training and consultation services in your area. You have the following means of obtaining product support:
Use the Microsoft Forum on CompuServe
Call Microsoft Product Support Services
Getting Product Training and Consultation Services
Microsoft TT (Text Telephone) Support
Use Microsoft Fee-Based Support Options
Use the Microsoft Download Service
Use the Microsoft Forum on CompuServe
See Also
Microsoft Product Support Services is available on several CompuServe forums. For an introductory CompuServe membership kit specifically for Microsoft users, dial (800) 848-8199 and ask for operator 230. If you are already a CompuServe member, type GO MSBASIC at any ! prompt.
Call Microsoft Product Support Services
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You can reach Microsoft Product Support Services between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
For setup and installation assistance with Microsoft Visual Basic, dial (206) 646 - 5105. This service is designed to get you up and running quickly with Visual Basic.
For how-to assistance and in-depth support for advanced programming issues, call Microsoft OnCall for Visual Basic at (900) 896 - 9876. The rate is $2 per minute. You can also obtain support by calling our credit card line for Visual Basic at the rate of $20 per call. To use this service, call (206) 646 - 5106. Please have your Visa, MasterCard, or American Express card ready.
When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:
The version number of the Microsoft product you are using
The type of hardware you are using
The exact wording of any messages that appeared on your screen
What happened and what you were doing when the problem occurred
How you tried to solve the problem
Use the Microsoft Download Service
See Also
Access technical notes and supplementary files covering common Visual Basic product support issues via modem on the Microsoft Download Service at (206) 646-5107. This service is available 24 hours a day, seven days a week.
MS Text Telephone (TT/TDD) Support
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Microsoft Product Support Services is available for the deaf and hard of hearing. Using a special TT modem, dial (206) 635-4948. Call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
Microsofts support services are subject to Microsoft prices, terms, and conditions in place at the time the service is used.
Use Microsoft Fee-Based Support Options
See Also
Microsoft offers a number of other comprehensive fee-based technical support options for Visual Basic users. For more information, call (800) 227 - 4679.
Note Microsoft support services are subject to Microsoft prices, terms, and conditions in place at the time the service is used.
Getting Product Training and Consultation Services
See Also
The Microsoft Solution Providers program comprises strategic independent vendors who specialize in software development and customization, systems integration, consulting, and training. The program offers a new way for value-added resellers, systems integrators, trainers, and consultants to use Microsoft technology to deliver support, training, information, and educational opportunities. For more information about the program or the Microsoft Solution Provider nearest to you, please call (800) 227-4679 from 6:30 A.M. to 5:30 P.M. (Pacific time).
Microsoft Product Support Services Worldwide
See Also
When you call, you should be at your computer with Microsoft Visual Basic running and the product documentation at hand. Have your file open and be prepared to give the following information:
The version of Microsoft Visual Basic you are using.
The type of hardware you are using, including network hardware, if applicable.
The operating system you are using.
The exact wording of any messages that appeared on your screen.
A description of what happened and what you were trying to do when the problem occurred.
A description of how you tried to solve the problem.
See Microsoft Subsidiary Offices for listings of the offices and the countries they serve.
If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product.
Select a country for more information.
Argentina
Australia
Austria
Baltic States
Belgium
Bermuda
Bolivia
Brazil
Canada
Caribbean Countries
Central America
Chile
Colombia
Denmark
Ecuador
England
Finland
France
French Polynesia
Germany
Greece
Hong Kong
Ireland
Israel
Italy
Japan
Korea
Liechtenstein
Luxembourg
M xico
Netherlands
New Zealand
Northern Ireland
Norway
Papua New Guinea
Paraguay
Peru
Portugal
Puerto Rico
Republic of China
Republic of Ireland
Scotland
Spain
Sweden
Switzerland
Uruguay
Venezuela
W
Wales